CCCHAPS Academy
The Patient’s Voice in Care
Bringing the Patient’s Voice Into Hospice and Healthcare Practice
Based on From Diagnosis to Goodbye: Restoring the Patient’s Voice Through Every Stage of the Journey by Chaplain Derrick Hall.
The Patient’s Voice in Care helps hospice and healthcare professionals recognize what may be happening behind the diagnosis, behavior, and words so the person receiving care does not disappear beneath clinical tasks, family concerns, or illness progression.
This is interdisciplinary education designed to help each professional strengthen patient-centered care within their own role and scope.
The Five-Session Journey
SEE → HEAR → HONOR → STAY → CARRY
Session 1
SEE THE PERSON
Recognize the person, story, identity, relationships, concerns, and hopes beyond the diagnosis.
Session 2
HEAR THE VOICE
Create space for concerns, wishes, grief, and conversations that may remain unspoken.
Session 3
HONOR WHAT MATTERS
Explore purpose, memory, legacy, relationships, children, reconciliation, and what remains meaningful to the patient.
Session 4
STAY PRESENT
Preserve dignity and compassionate presence as illness progresses and communication changes.
Session 5
CARRY THE VOICE FORWARD
Consider caregiver transition, grief, what families carry forward, and what each patient teaches the professionals who cared for them.
Designed for
Who this course is for
The Patient’s Voice in Care is written for the whole interdisciplinary team.
- Nurses
- Social workers
- Hospice aides
- Physicians / providers
- Chaplains
- Care coordinators
- Volunteers
- Bereavement staff
- Healthcare leaders
- Other professionals supporting people through serious illness and end-of-life care
Scope
What this course is — and is not.
The Patient’s Voice in Care is an interdisciplinary, patient-centered education course.
It is not chaplain training, spiritual assessment training, chaplain documentation training, ministry-intervention training, clinical signs-of-dying competency training, or medical decision-making training.
Each discipline should apply patient-centered principles within its own professional role and scope.
“A nurse should leave this course a better nurse. A social worker should leave a better social worker. An aide should leave a better aide. A chaplain should leave a better chaplain.”
Primary text
From Diagnosis to Goodbye
Restoring the Patient’s Voice Through Every Stage of the Journey · by Chaplain Derrick Hall
Course format
- 5 Sessions
- Online
- Self-Paced
- Interdisciplinary
- Certificate of Completion planned when production enrollment opens
Educational disclaimer
The Patient’s Voice in Care is provided for educational and professional-development purposes. It does not replace professional medical advice, diagnosis, treatment, legal counsel, mental health services, organizational policies, or individualized recommendations from a patient’s healthcare team.
Participants should practice within their professional role, scope, organizational policies, and applicable standards of care.
Current status
The course has been developed and is currently being prepared for public enrollment.
Organizations interested in future team training may contact CCCHAPS to begin a conversation.
Ask About Future Team TrainingLooking for chaplain-specific training?
The Patient’s Voice in Care is patient-centered professional education for the broader healthcare and hospice team. It is distinct from Track Three Hospice Chaplaincy, which is the deeper specialty pathway for chaplains and spiritual-care providers.
Explore Track Three Hospice Chaplaincy