Learner privacy statement

Information the Academy collects

When you create a learner account or use the Academy Portal, we collect only what is needed to deliver your training and issue a valid certificate:

• Your name and email address
• Optional organization and contact details you choose to provide
• Enrollment records — which course(s) you signed up for and when
• Course progress — sections and modules you have marked complete
• Quiz attempts and scores for the CTA-001 knowledge check
• Case-study completion status and the reflection responses you submit
• Course evaluations you submit at the end of a course
• Certificate records issued in your name
• Live-class registrations, cancellations, and attendance records
• Email communication logs (which transactional emails were sent to you and their delivery status)

Why we use this information

• Create and manage your learner account and sign-in
• Deliver CTA-001 and future Academy courses
• Track your progress and course completion
• Issue and verify certificates
• Manage live Zoom classes, including registration, attendance, and access to the private Zoom join information
• Send necessary transactional course communications (registration confirmations, completion, class reminders)
• Improve the Academy training experience
• Maintain accurate administrative and certificate-verification records

How your password is handled

• Your password is never visible to CCCHAPS staff or administrators.
• Passwords are stored using industry-standard one-way hashing.
• CCCHAPS cannot retrieve or display your plaintext password. If you forget it, we can only offer to reset it.

Learner-to-learner privacy

• Learners cannot see one another's account information, quiz results, evaluations, reflection responses, or attendance records.
• Your case-study reflection responses are not published or shared with other learners.
• The private Zoom join URL, meeting ID, and passcode are shown only to a registered participant of that live session. Cancelling your registration removes access to the private Zoom information.
• Administrator access is limited to authorized CCCHAPS personnel and is used for legitimate course administration only.

Marketing consent

• Transactional course-related communication (registration confirmations, class reminders, completion notices) is a required part of running the course. It is separate from optional marketing.
• Opting into future CCCHAPS news, updates, or newsletters is entirely voluntary. You may choose not to receive marketing communication when you register or at any time by contacting office@ccchaps.com.

Data sharing

• CCCHAPS does not sell learner data.
• We use trusted third-party service providers — for example, transactional email delivery, cloud hosting, and analytics related strictly to Academy operations. These providers process information only as needed to operate the platform on our behalf.
• Aside from these operational service providers, we do not share your Academy information with outside parties except where legally required.

Data retention and deletion

• Course records and completion history (including your certificate number and completion date) may be retained for legitimate administrative and certificate-verification purposes.
• Authorized CCCHAPS administrators may remove learner records where appropriate, subject to any legitimate recordkeeping needs.
• If you have a question about your Academy account or the information we hold about you, please contact office@ccchaps.com and we will respond as soon as we reasonably can.

Contact

Questions about learner privacy at the Chaplain Training Academy? office@ccchaps.com · CCCHAPS contact page · www.ccchaps.com